Due to the nature of our products,  returns and exchanges are not accepted. That said, I truly want you to love your purchase.

If you experience any issues with your order—whether it arrives damaged or something doesn’t seem right—please don’t hesitate to reach out. I’m always happy to work with you to find a solution.

Please contact me within 7 days of delivery if there is a problem with your order, and I’ll do my best to make it right.

Effective Date: January 1, 2025

Overview

Welcome to Lucky Lotus Needlepoint (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.luckylotusneedlepoint.com, including any related media, forms, or services (collectively, the “Site”).

By accessing or using our Site, you consent to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect and process the following types of information:

Personal Information

Information that can identify you, such as:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party providers)

Technical Data

Information automatically collected when you visit the Site, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring URLs

Usage Data

Information about how you interact with our Site, including pages viewed, time spent on pages, and actions taken.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Improve Site functionality
• Understand user behavior
• Remember preferences
• Support marketing and analytics efforts

You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our website
• Process and fulfill orders
• Communicate with you regarding purchases, updates, or customer service inquiries
• Personalize your experience
• Analyze usage trends and improve our offerings
• Send marketing or promotional communications (you may opt out at any time)
• Prevent fraud and ensure security
• Comply with legal obligations and enforce our policies

Sharing Your Information

We may share your information in the following circumstances:

With Service Providers

We may share information with trusted third parties who assist with:

• Payment processing
• Order fulfillment and shipping
• Website hosting and analytics
• Email marketing and communications

These providers are contractually obligated to protect your information.

Business Transfers

If Lucky Lotus Needlepoint is involved in a merger, sale, financing, or acquisition, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law, regulation, or legal process, or to protect our rights and property.

Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. While we take security seriously, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to processing of your data
• Request data portability

To exercise these rights, please contact us at:
📩 info@luckylotusneedlepoint.com

Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: info@luckylotusneedlepoint.com

OVERVIEW

This website is operated by Lucky Lotus Needlepoint. Throughout the site, the terms “we”, “us” and “our” refer to Lucky Lotus Needlepoint. Lucky Lotus Needlepoint offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright laws.
You must not transmit any worms, viruses, or destructive code.
Any breach of these Terms will result in immediate termination of Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
Headings are included for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance is at your own risk.
Historical information is provided for reference only. We reserve the right to modify site content at any time without obligation to update.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We are not liable for any modification, price change, suspension, or discontinuance.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online and in limited quantities. All sales are subject to our Refund Policy.
We make every effort to display product colors accurately but cannot guarantee monitor accuracy.
We reserve the right to limit sales by person, region, or jurisdiction and to discontinue any product at any time.
We do not guarantee that products or Services will meet expectations or that errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. Restrictions may apply to orders using the same account, credit card, or billing/shipping address.
You agree to provide current, complete, and accurate purchase and account information and to promptly update it as needed.

For more details, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or endorsement.
Use of optional tools is entirely at your own risk and discretion.
Future Services or features will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Third-party links may direct you to websites not affiliated with us. We are not responsible for third-party content, products, or Services.
Complaints or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

You agree that any comments or submissions may be used by us without restriction or compensation.
We may remove content that violates laws, intellectual property, or these Terms.
You are solely responsible for the accuracy and legality of your submissions.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy: [LINK TO PRIVACY POLICY]

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors, update information, or cancel orders at any time without notice, including after an order is submitted.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or content for unlawful purposes, violating laws, infringing intellectual property, harassing others, submitting false information, spreading malware, scraping data, or interfering with site security.
Violation may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and all products are provided “as is” and “as available.”
Lucky Lotus Needlepoint is not liable for any direct or indirect damages arising from use of the Service or products, to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Lucky Lotus Needlepoint and its affiliates from any claim arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions shall remain in effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.
We may terminate access at any time for violation of these Terms, with all obligations prior to termination surviving.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any posted policies constitute the entire agreement between you and Lucky Lotus Needlepoint and supersede prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or replace these Terms at any time. Continued use of the site constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:
info@luckylotusneedlepoint.com