A preorder allows you to purchase a canvas that is currently being repainted or restocked. Your item will ship once it is back in stock.

If your order includes multiple preordered items, canvases will ship as they become available, which means you may receive more than one shipment for a single order.

• In-stock items typically ship within 5–7 business days.
• Preorders ship once the canvases arrive back in stock. Restocks typically take 8-20 weeks.

If you have questions about a specific item, feel free to reach out before ordering.

Yes — Lucky Lotus partners with needlepoint shops across the country.
If you’re interested in carrying Lucky Lotus designs, please visit our Wholesale page or reach out through the contact form.

At this time, Lucky Lotus doesnot accept returns or exchanges.
If there is an issue with your order, please contact us and we’ll do our best to make it right.

Lucky Lotus offers both hand-painted and StitchPerfect printed needlepoint canvases. Each product listing clearly notes which type it is so you know exactly what you’re purchasing.

Many Lucky Lotus designs are suitable for beginners, especially those with fewer colors and simpler shapes. Check out our beginner-friendly canvases here.

The best way to reach us is through the Contact page. We typically respond within1–2 business days.